I have provided some very useful advice below about unofficial driving test booking websites and how to avoid paying unnecessary fees.
Learning to drive is expensive enough, so it’s worth remembering that Directgov is the only official driving test booking website.
Other websites offer driving test booking services, but might charge extra administrative fees on top of the Driver and Vehicle Standards Agency (DVSA) fee. Those websites are not run by or connected to the DVSA or Directgov.
What should you do if you have used an unofficial website
The DVSA gets complaints from customers who have used unofficial booking websites. In most cases these websites are doing nothing illegal. This means that DVSA’s powers to respond may be limited.
If you have used an unofficial booking website, you might have seven working days to cancel your order and get all your money back. However, this will depend on the terms and conditions of the website you used.
You can find more information about your consumer rights on Directgov. You can also use template letters to complain to businesses. Each letter includes details of the law that you want the trader to follow.
What can I do?
The DVSA is encouraging approved driving instructors (ADIs) to remind their clients to use the official booking service by visiting the best links, so I´ve provided them below.